Frequently asked Questions
Are all the activities included or do I have to pay extra for some?
All the activities on the main camp timetable are included in your child’s booking with Camp Beaumont. The camp timetable will be available in the sign in/out area at camp and show what your child will be doing each day. However, we do have some available Action Extra activities which you can choose to upgrade to at an additional cost. These action extras give children a more specialised session with focus on something they may have shown an interest in, from horse riding to baking. These can be purchased before camp starts, or your child can be added to the register during camp time if we have availability – just speak to a member of camp management on site!
Can I pay in instalments?
Unfortunately, we are unable to set up a payment plan. All bookings must be paid in full upon booking.
Is there anything my child cannot bring to camp?
Please note that as we are a ‘nut-aware camp,’ we do not allow any food items with nuts.
What if my child is sick or has stomach illness?
If your child has been sick at camp with vomit and stomach illness we do require for the child to not attend camp for 48 hours due to the risk of passing the virus across to other children.
How do I make a booking with Camp Beaumont?
Booking with Camp Beaumont couldn’t be easier! Once you have decided on your holiday period, venue and dates, you can book quickly and easily online. You can also place a booking by contacting our friendly sales team on bookings@campbeaumont.asia
Does my Child need to speak English to attend?
Yes, we do require children to speak a good level of english in order to attend at camp.
Yes, we do require children to speak a good level of english in order to attend at camp.
What do I receive from Camp Beaumont once I have placed a booking?
If you have made your booking online you will receive a summarised confirmation email to the email address you provided when making your booking. Within 24 hours* of making the booking you will receive full confirmation. *Please allow up to 48 hours for your full emailed confirmation for any bookings placed online over the weekend. If you do not receive your emailed confirmation, please check your junk folders before contacting us: sometimes they can appear in there.
The week before camp starts, we'll also email you the contact details of the camp you've booked, along with a welcome packet with specific information about the camp you have booked.
What if my child doesn’t settle?
Almost every child has the time of their life at Camp Beaumont. If for some reason your child is unhappy and contacts you, please let our camp team know immediately as most issues can be instantly resolved. Customer queries relating to your child’s camp holiday will only be investigated during a child’s attendance in order for camp and the customer services team to establish accurate reports.
We will always endeavour to resolve any issues and to ensure your child has the very best time. Please note that queries raised after the period of attendance will not be investigated if we have not been made aware of these issues during your child’s attendance.
Do you provide lunch?
Lunch is not provided by camp. Please ensure that your child(ren) bring lunch, 2 x snacks & a refillable water bottle.
Does my Child need to speak English to attend?
Yes, we do require children to speak a good level of english in order to attend at camp.
Yes, we do require children to speak a good level of english in order to attend at camp.
Do you provide lunch?
Lunch is only provided for English in Action courses and some other programmes, so please double check when you book. If lunch is not provided, please ensure that your child(ren) bring lunch, 2 x snacks & a refillable water bottle.
What if my child is sick or has stomach illness?
If your child has been sick at camp with vomit and stomach illness we do require for the child to not attend camp for 48 hours due to the risk of passing the virus across to other children.
Do all children need to be in group bubbles?
Under current guidance, any child aged 3 to 5 years old is not required to be in bubbles of 15, as long as they are not mixing in groups with any children 6 years old or above. So our ‘Playtime’ age group (3 & 4 years old) and our 5 year old children do not need to be in group bubbles. Any children aged 6 or above are still required to remain in small consistent groups of no more than 15 children. This will include any 5 year olds who, for logistical purposes, will need to be in a group with 6 year olds.
When are you re-opening your camps?
We are planning to re-open our camps for the Easter holidays subject to government guidance.
Why do our children need to be in group bubbles?
Under current government guidance, we are required to keep children 6 years and older in small consistent bubbles of no more than 15 children to minimise the mixing of our children and staff and help prevent the spread of COVID-19 throughout the pandemic. The idea is that if someone within a group bubble displayed any symptoms, only that particular group bubble that would need to close and not the whole camp. If a group bubble was to close, those within it would need to follow the latest government self-isolation and/or testing guidance.
What if I had booked but now you are closed the week that I booked for?
We will be in touch to look at moving your booking to a later date when we are operating, to offer a credit note to use until the end of Summer 2021, or offer you a refund. Please bear with us as we contact all the customers that this may affect.
Can my child move to a different bubble?
Unfortunately not, once a group bubble is set we cannot move children between them to ensure we keep everyone safe and avoid any spread of Covid-19 throughout the pandemic.
Will you accept children for who attend for just a few days per week? How will you ensure that groups are kept consistent?
We will be accepting children where the childcare requirement is less than a week. We recognise the significance of our responsibility to keep everyone safe and of the childcare requirements throughout the school holidays which will go further than just weekly booking requirements. Current government guidance says that, these Group Bubbles should remain consistent and that is what we intend to do. We have a responsibility to create a COVID secure environment, which we will do through all the measures we have set out, and we expect that our parents/guardians to also act responsibly. It is vital parents/guardians do not allow their child(ren) to attend if they are showing symptoms or are required to meet isolation or testing protocols after coming into contact with someone who has COVID-19. We will record every child who has been within a Group Bubble on a weekly basis and try to minimise daily changes as much as possible so that each child only comes into contact with a maximum of 15 other children within their Group Bubble. If we are contacted by a parent/guardian or NHS Test and Trace to inform us of a positive test, we are then able to alert all parents/guardian with a child may have come into contact with the infected individual.
What if my child is in a Group Bubble that then is closed due to someone testing positive for Covid-19?
You will be notified immediately and required to come and collect your child from Camp as soon as reasonably possible. Whilst waiting all children in the Group Bubble will be subject to our ‘Displayed Symptoms Procedure’ and isolation protocols. Your child and household will then be required to adhere to government self-isolation protocols. If your child or member of your household starts to display symptoms then they will be eligible for a test. We will welcome your child back to camp once self-isolation and/or testing protocols have been met and it is safe for them to return. You will be entitled to a credit note or you can reschedule the days missed free of charge to a later date.
Are you allowed to open your camps under current guidance?
We anticipate that post 22nd February 2021 we will receive updated guidance that will enable us to once again offer inspiring adventures for all age groups for the Easter holidays and beyond. As always, your bookings are safe with Camp Beaumont, in the unlikely event that we are unable to operate we will help you to reschedule your booking, issue a credit note or offer a full refund. You can find the latest guidance by clicking the link below, as soon as this changes as we expect, we will update this page https://www.gov.uk/guidance/national-lockdown-stay-at-home#childcare
What if I had booked but now you are closed the week that I booked for?
If we are unable to operate camp for any reason, we will help you move your booking to another holiday, offer you a credit note, or give you a full refund.
What are you doing when you're-open to ensure everyone’s safety?
We safely welcomed over 8,000 children in 2020 using our tried and tested COVID-safe practices. You can view our COVID policy at the top of thispage.
There are 10 hey ways that we keep everyone safe at Camp Beaumont when we open: 1. Contactless sign in & sign out 2. Clearly visible social distancing signage 3. Gloves and facemasks available for our teams if required 4. Thorough handwashing for all every hour 5. Easily accessible hand sanitiser stations for all 6. Reduced camp capacities 7. Maximum of 12 children per group 8. Programme adjustments 9. Staggering of lunch times 10. Enhanced cleaning routines
As we get closer to opening more information on the above will be released via our blog and on our social channels. Our goal is to offer a much needed service to parents in the safest way possible and continue inspiring children throughout the school holidays.
Can I request that my child is in the same group bubble as their friend?
This has been one of our main challenges around the bubble system. Whilst trying to keep everyone safe, we recognise that children are on occasion not being grouped with their friends. We believe that one of the great things about holiday camps is meeting new people, making new friends and interacting with different people, we do recognise that the children also want to be grouped with their friends from outside of Camp, particularly after the disruption to schooling this academic year. We have worked closely with our onsite teams to show a degree of flexibility, where possible, to ensure that children who have friends attending camp will be in the same bubble. Whilst we cannot guarantee that a whole friendship group will be together, we will look to ensure that a child with friends at the camp does not find themselves in a group where they do not know anyone. If you would like to request that your child is in the same group bubble as one of their friends the best thing to do is email the camp that they are attending directly and where possible by the Thursday of the week prior to your arrival. You can find the relevant email address in the pre-camp email we'll send the week before the holidays begin.
Why is Camp Beaumont allowed 15 in a group when current government guidelines don’t allow groups of that size to meet?
We are an OFSTED registered childcare provider so following current guidance it recommends us to operate in consistent Group Bubbles of no more than 15 children for children aged 6 years and over. Our biggest bubble group based on our current safety plan is 15. We will however maintain our ratios of 1:8 (3 to 7yrs) and 1:12 (8yrs +). So if we had a Group Bubble of 15 in our Magic Group (5 to 7yrs) we would have two members of our team with this Group Bubble. These Group Bubbles will not come into contact with other bubbles throughout the camp day and will keep a consistent Camp Team leading the activities.
What if my child has specific medical condition or medication that is required whilst at camp?
If your child has a specific medical condition, this should be indicated on your child’s Camper Information Form. If you feel that you need to discuss your child’s condition before camp begins, you can speak to our team on +852 6549 8602 and any information can be passed on to camp management teams. You are also able to speak to our on-site teams when dropping your child off for their first day to give any more information about a medical condition which you feel may need clarifying. If your child requires medication to be administered to them during camp, you will be asked to complete a Medical Administration Form (which will be available in the parent welcome pack). This will detail the medication being kept onsite and how often it should be given. If you have not brought this with you to camp on your first day, copies of the form will be available for you to complete on arrival. Most types of medication will be kept in the first aid area of the camp and administered by first aiders at the time shown on the Medical Administration Form.
If at any time during your child’s time at camp with us they require new medication, please speak to a member of staff onsite and complete a Medical Administration Form to enable us to give medicine when it is required.
What if my child has specific medical condition or medication that is required whilst at camp?
If your child has a specific medical condition, this should be indicated when you book your child into Camp. If you feel that you need to discuss your child’s condition before camp begins, you can speak to our team on bookings@campbeaumont.asia and any information can be passed on to camp management teams. You are also able to speak to our on-site teams when dropping your child off for their first day to give any more information about a medical condition which you feel may need clarifying. If your child requires medication to be administered to them during camp, you will be asked to complete a Medical Administration Form (which can be requested from bookings@campbeaumont.asia).
This will detail the medication being kept onsite and how often it should be given. If you have not brought this with you to camp on your first day, copies of the form will be available for you to complete on arrival. Most types of medication will be kept in the first aid area of the camp and administered by first aiders at the time shown on the Medical Administration Form. The exception to this is EpiPens and inhalers which will be carried by the members of staff supervising your child’s group to ensure they are always in the correct place if needed. If at any time during your child’s time at camp with us they require new medication, please speak to a member of staff onsite and complete a Medical Administration Form to enable us to give medicine when it is required
Do I have to take out the customer protection plan and what happens if I don’t?
CPP Insurance is optional, not compulsory. Without the Customer Protection Plan, you can't cancel and claim a refund or credit note for missed days or cancellation, or make up any missed days later in the season, under any circumstances. If you need to switch your dates and we still have space on the dates you'd like to move to, we can make these changes. Please note however, changes can only be made 14 days’ before your child’s arrival date. If you have an alternative insurance policy that provides this cover then you would need to contact your provider to make a claim against your booking.
Will my child always be in the same group?
We organise our child groupings by the week so they will be in the same group for the whole of their stay. If they come back for an additional week then there is a small chance their group may change depending on numbers of children attending. If you'd like your child to be grouped with a friend, please let the camp manager know.
Will my child always be in the same group?
We organise our child groupings by the week so they will be in the same group for the whole of their stay. If they come back for an additional week then there is a small chance their group may change depending on numbers of children attending. If you’d like your child to be grouped with a friend, please let the camp manager know.
Does my child have a key worker?
Yes, all the children who attend will have key workers in the form of our brilliant Head Group Leaders and Group Leaders. For our younger guests from 3 to 5 years old, they will be assigned one of our team members who will check in to ensure they are have a great time whilst with us. You will be introduced to your child’s key worker on their first day at camp.
What if my child is ill and cannot come to camp?
Depending on the camp’s availability, we may be able to transfer your child’s holiday to a later date to ensure they do not miss out. Please contact our team on bookings@campbeaumont.asia to discuss your options.
Unfortunately, if your child’s camp dates cannot be rearranged due to availability, we will not be able to offer a refund.
Can I find out how my child’s day is going?
Our teams are extremely busy throughout the day ensuring that all of our campers are having the best time, so we would encourage you to speak with our team at collection time to get some feedback on how your child’s day was. If you really need to get in touch with the camp, you are able to do this by calling or emailing the camp directly using the contacts we’ll send you the week before camp starts.
What happens when I drop my child off?
When you arrive, follow the signs to the ‘sign in’ area. There you will find your child’s age group table with a friendly Head Group Leader to sign in your child. Your child will then be introduced to their group leaders and encouraged to join in with their group in some small warm up activities whilst the rest of the group arrives.
Do you have first aiders on site?
Yes we always have as a minimum of two paediatric trained first aiders onsite and depending on the size of the camp, we may have many more.
Can I book specific individual days?
In order to offer a fantastic experience, we offer week long blocks of Monday – Friday only.
My child needs extra support. Can they attend camp?
If your child requires extra support, the best thing to do would be to get in contact with one of our team members on bookings@campbeaumont.asia. You will have the opportunity to give information about your child’s needs and the support required and we will endeavour to come up with a plan to enable your child to have the best time possible at Camp Beaumont. We make these plans with parents and carers on an individual case basis and are happy to work with you on a plan which works for your child. Throughout your child’s time at camp, we will ensure we communicate thoroughly about the parts of the plan whichare/are not working and will make changes in collaboration with you to support your child.
.svg)
