Parent Centre

Experts at keeping you safe during COVID-19

As Government restrictions continue and we re-enter the Tiering system, we'll ensure that our tried and tested COVID-safe practices follow all the necessary guidance. Keeping our campers and our teams safe is our top priority.

Read our COVID-19 Policy

What to do before camp starts...

On this page, you'll find everything you need to make sure your child is ready for camp!

The first thing to do is complete a Camper Information Form - make sure you bring this on the first day of camp!

Download Camper Info FormDownload Camper Info Form

Childcare vouchers

We accept tax-free childcare and also accept all childcare vouchers from parents signed up to a scheme prior to closure in October 2018

Using childcare vouchers

Commercial package policy insurance

CPP insurance covers you for cancellation if your child is unwell and unable to attend. Discover more information on policies here.

More information about CPP

Frequently asked Questions

Are all the activities included or do I have to pay extra for some?

All the activities on the main camp timetable are included in your child’s booking with Camp Beaumont. The camp timetable will be available in the sign in/out area at camp and show what your child will be doing each day. However, we do have some available Action Extra activities which you can choose to upgrade to at an additional cost. These action extras give children a more specialised session with focus on something they may have shown an interest in, from horse riding to baking. These can be purchased before camp starts, or your child can be added to the register during camp time if we have availability – just speak to a member of camp management on site!

When do your camps run?

We run camps throughout all the school holidays but dates vary between venues. For exact dates and the venues, have a look at the ‘Dates & Prices’ section of our website.

What do I receive from Camp Beaumont once I have placed a booking?

Following your booking, you will be emailed full confirmation of your booking. Please make sure you check your invoice and let us know right away if anything is incorrect. Responsibility for all booking details lies with the person who made the booking.

*Please allow up to 48hours for your full emailed confirmation for any bookings placed online over the weekend. If you do not receive your emailed confirmation, please check your junk folders before contacting us: sometimes they can appear in there.

You’ll find all the information you need ahead of camp in our Camp Welcome Pack.

Can I make changes to my booking?

We understand that childcare plans may change, and at Camp Beaumont, we strive to be as flexible as possible for every customer. To support you, we offer a FLEX ticket that allows you to move your booking if your plans change. However, please note that changes can only be made at least 7 working days before your child is due to attend, and adjustments can be made only once for the entire week, not for individual days.

You cannot make alterations to bookings online; instead, please call us at +60 12206 6095 (WhatsApp) or email us at bookings@campbeaumont.asia. Kindly note that changes are not permitted under any circumstances for NON FLEX tickets. For full details, please see our Terms & Conditions.

What do I receive from Camp Beaumont once I have placed a booking?

If you have made your booking online you will receive a summarised confirmation email to the email address you provided when making your booking. Within 24 hours* of making the booking you will receive full confirmation. *Please allow up to 48 hours for your full emailed confirmation for any bookings placed online over the weekend. If you do not receive your emailed confirmation, please check your junk folders before contacting us: sometimes they can appear in there.

The week before camp starts, we'll also email you the contact details of the camp you've booked, along with a welcome packet with specific information about the camp you have booked.

Discount codes

If you have already made your booking then we are unable to add the discount code to your booking. If you contact within 24 hours we may be able to cancel your booking but past 24 hours we are unable to cancel your booking.

What if my child doesn’t settle?

Almost every child has the time of their life at Camp Beaumont. If for some reason your child is unhappy and contacts you, please let our camp team know immediately as most issues can be instantly resolved. Customer queries relating to your child’s camp holiday will only be investigated during a child’s attendance in order for camp and the customer services team to establish accurate reports.

We will always endeavour to resolve any issues and to ensure your child has the very best time. Please note that queries raised after the period of attendance will not be investigated if we have not been made aware of these issues during your child’s attendance.

Can I make changes to my booking?

We understand that childcare plans may change, and at Camp Beaumont, we strive to be as flexible as possible for every customer. To support you, we offer a FLEX ticket that allows you to move your booking if your plans change. However, please note that changes can only be made at least 7 working days before your child is due to attend, and adjustments can be made only once for the entire week, not for individual days.

You cannot make alterations to bookings online; instead, please call us at +852 6549 8602 (WhatsApp) or email us at bookings@campbeaumont.asia. Kindly note that changes are not permitted under any circumstances for NON FLEX tickets. For full details, please see our Terms & Conditions.

Can I make changes to my booking?

We understand that childcare plans may change, and at Camp Beaumont, we strive to be as flexible as possible for every customer. To support you, we offer a FLEX ticket that allows you to move your booking if your plans change. However, please note that changes can only be made at least 7 working days before your child is due to attend, and adjustments can be made only once for the entire week, not for individual days.

You cannot make alterations to bookings online; instead, please call us at +60 12206 6095, Line ID: c.beaumontasia or email us at bookings@campbeaumont.asia. Kindly note that changes are not permitted under any circumstances for NON FLEX tickets. For full details, please see our Terms & Conditions.

What if my child is sick or has stomach illness?

If your child has been sick at camp with vomit and stomach illness we do require for the child to not attend camp for 48 hours due to the risk of passing the virus across to other children.

How can I contact Camp Beaumont to discuss my booking?

To speak to our friendly team, please email us on bookings@campbeaumont.asia and we will aim to respond to you within 48 hours.

How can I contact Camp Beaumont to discuss my booking?

To speak to our friendly team: Please email us on bookings@campbebaumont.asia - We will aim to respond to you with 48 hours

Read more general info

Do all children need to be in group bubbles?

Under current guidance, any child aged 3 to 5 years old is not required to be in bubbles of 15, as long as they are not mixing in groups with any children 6 years old or above. So our ‘Playtime’ age group (3 & 4 years old) and our 5 year old children do not need to be in group bubbles. Any children aged 6 or above are still required to remain in small consistent groups of no more than 15 children. This will include any 5 year olds who, for logistical purposes, will need to be in a group with 6 year olds.

Will you accept children for who attend for just a few days per week?

The programme is designed to span the entire week, ensuring that your child does not miss any activities. We offer exclusively week-long blocks.

If I cancel, can I get a refund?

The cancellation policy applies ONLY to FLEXI bookings. You may cancel or change your booking at least 7 days before the camp starts. For all refunds, a 3.5% bank charge will be applied, and the FLEXI fee is non-refundable (Playtime - $50/day; Magic/Active - $100/day). Changes can be made only once for the entire week, not for individual days. You cannot make alterations to bookings online; please call us at +852 6549 8602 or email us at bookings@campbeaumont.asia. Kindly note that NON FLEX tickets cannot be changed under any circumstances. Please see our Terms & Conditions for full details.

Read more Covid info

Can we visit Camp before my child starts?

As we do not own the venues you will not be able to visit outside of school holiday periods during which we are open. However, if you are interested in enrolling your child in the school and wish to visit the school facilities, please contact the school admissions department and they will be happy to show you around. If we are open, you are welcome to come for a look around - but this is by appointment only. You will need to contact the camp you wish to visit and make an appointment with a member of the management team - please get in touch with us or via our contact us page and we’ll help you do this.

Do you accept children who are not potty trained?

Unfortunately, we do not accept children who are not potty trained. To attend our camps, each child must be fully potty trained.

What happens if my child has an accident or becomes ill whilst at camp?

While we always ensure high safety standards, there will inevitable be times when accidents happen! Our staff are all trained in the protocols for dealing with and reporting accidents and we always have paediatric first aiders onsite who are able to administer any necessary first aid. In the event of a minor accident, first aiders will assess the child’s injuries and treat them accordingly. An Accident Report Form will be filled out detailing how the accident happened, the injuries sustained, and the treatment given. This report will be shown to the person collecting the child at sign out time. We will communicate what happened and ask the parent or carer to sign the Accident Report Form to acknowledge our communication with them. In the event of your child bumping their head or for any injury from the neck up, a first aider will be contacted and an Accident Report Form filled out (as above), however we will always ensure we give you a courtesy call to let you know what has happened. After a head bump, staff monitor children closely – if staff have any concerns we will always contact you. At the end of the day, you will be asked to sign an Accident Report Form to acknowledge our communication with you. In the event of a serious accident, our first aiders will assess the situation and you will always be contacted to be informed of the next steps. If your child becomes ill whilst at camp, a first aider will monitor your child’s symptoms. If their illness is minor and they feel better after a rest and a drink, an Incident Report Form will be filled out letting you know what happened and will be available for you to sign when you collect them. In this instance, we will continue to monitor your child throughout the day and contact you if symptoms worsen. For anything more serious, you will be called and our camp teams will discuss with you whether or not they/you feel your child needs to be collected and taken home. Children will be able to wait in the first aid area for as long as possible and will be monitored by camp staff. Again, an Incident Report Form will be available for you to sign on collection.

What happens if my child becomes ill or has an accident at camp?

While we always ensure high safety standards, there will inevitable be times when accidents happen! Our staff are all trained in the protocols for dealing with and reporting accidents and we always have paediatric first aiders onsite who are able to administer any necessary first aid. In the event of a minor accident, first aiders will assess the child’s injuries and treat them accordingly.

An Accident Report Form will be filled out detailing how the accident happened, the injuries sustained, and the treatment given. This report will be shown to the person collecting the child at sign out time. We will communicate what happened and ask the parent or carer to sign the Accident Report Form to acknowledge our communication with them. In the event of your child bumping their head or for any injury from the neck up, a first aider will be contacted and an Accident Report Form filled out (as above), however we will always ensure we give you a courtesy call to let you know what has happened. After a head bump, staff monitor children closely – if staff have any concerns we will always contact you.

At the end of the day, you will be asked to sign an Accident Report Form to acknowledge our communication with you. In the event of a serious accident, our first aiders will assess the situation and you will always be contacted to be informed of the next steps. If your child becomes ill whilst at camp, a first aider will monitor your child’s symptoms. If their illness is minor and they feel better after a rest and a drink, an Incident Report Form will be filled out letting you know what happened and will be available for you to sign when you collect them. In this instance, we will continue to monitor your child throughout the day and contact you if symptoms worsen. For anything more serious, you will be called and our camp teams will discuss with you whether or not they/you feel your child needs to be collected and taken home. Children will be able to wait in the first aid area for as long as possible and will be monitored by camp staff. Again, an Incident Report Form will be available for you to sign on collection.

What happens when I drop my child off?

When you arrive, follow the signs to the ‘sign in’ area. There you will find your child’s age group table with a friendly Head Group Leader to sign in your child. Your child will then be introduced to their group leaders and encouraged to join in with their group in some small warm up activities whilst the rest of the group arrives.

What are the drop off and pick up times?

The arrival time is between 08:500 and 09:00. Throughout this period, our team will have some fun organised activities to warm the children up ready for the day full of activities. Collection time is between 15:00. Again - like in the morning - our team will have a selection of activities to ensure the children continue their adventures right up until home time.

If you are later than 15:30pm then we reserve the right to charge an additional fee for every 15 minutes late. This is to cover the cost of the two team members that are required to stay.

Don’t worry though, your child will be kept safe and entertained until you arrive.

How do you manage discipline and behaviour?

Positive reinforcement is the key for us at Camp Beaumont! We want all children who come to camp to enjoy their time with us and have the best holiday experience possible. If we see children behaving appropriately, we make sure to comment on and reward this behaviour. All staff have some behaviour management training which focuses on outlining rules and discussing why they are important, then managing children’s behaviour. Of course, we understand that in a new and exciting environment, children may need reminding of behaviour expectations – and to that end, each group will agree to a camp contract outlining the rules of our sites. These rules are designed in collaboration with campers to ensure they keep themselves and others safe and enable activities to be as enjoyable as possible! If a child is consistently breaking the rules and disrupting others, they will be taken aside and spoken to by a member of staff. A discussion will be had about why the rules are in place and why it is important to behave appropriately, then will be sent back to the group to enjoy the activity! In the case that a child is consistently not following the rules, this will be communicated to parents and carers. If a child’s behaviour puts them or someone else at risk, this becomes more serious. An Incident Report Form will be completed and details of what has happened communicated to parents. If a child’s behaviour at camp consistently puts themselves, others or staff members at risk or causes significant disruption to a group, parents or carers will be contacted and a warning given to that child. If this then continues, we reserve the right to prohibit a child from attending camp as a result of this.

Can I find out how my child’s day is going?

Our teams are extremely busy throughout the day ensuring that all of our campers are having the best time, so we would encourage you to speak with our team at collection time to get some feedback on how your child’s day was. If you really need to get in touch with the camp, you are able to do this by calling or emailing the camp directly using the contacts we’ll send you the week before camp starts.

Can I find out how my child’s day is going?

Our teams are extremely busy throughout the day ensuring that all of our campers are having the best time, so we would encourage you to speak with our team at collection time to get some feedback on how your child’s day was. If you really need to get in touch with the camp, you are able to do this by calling or emailing the camp directly using the contacts we'll send you the week before camp starts.

Can my child be grouped in the same group as a particular friend?

We will try to group the child in the same group as their friends where possible, how ever we strongly believe that camp is a great place to make new friends and our teams will actively encourage this. Final decisions on groupings are made by the Camp Manager onsite.

How do you manage discipline and behaviour?

Positive reinforcement is the key for us at Camp Beaumont! We want all children who come to camp to enjoy their time with us and have the best holiday experience possible. If we see children behaving appropriately, we make sure to comment on and reward this behaviour. All staff have some behaviour management training which focuses on outlining rules and discussing why they are important, then managing children’s behaviour. Of course, we understand that in a new and exciting environment, children may need reminding of behaviour expectations – and to that end, each group will agree to a camp contract outlining the rules of our sites. These rules are designed in collaboration with campers to ensure they keep themselves and others safe and enable activities to be as enjoyable as possible! If a child is consistently breaking the rules and disrupting others, they will be taken aside and spoken to by a member of staff . A discussion will be had about why the rules are in place and why it is important to behave appropriately, then will be sent back to the group to enjoy the activity! In the case that a child is consistently not following the rules, this will be communicated to parents and carers. If a child’s behaviour puts them or someone else at risk, this becomes more serious. In Incident Report Form will be completed and details of what has happened communicated to parents.

If a child’s behaviour at camp consistently puts themselves, others or staff members at risk or causes significant disruption to a group, parents or carers will be contacted and a warning given to that child. If this then continues, we reserve the right to prohibit a child from attending camp as a result of this.

How will my child be grouped?

We group children according to age in our main age groups: Magic (5 to 7 years old); Active (8 to 11 years old);These groups may be split down further depending on the number of children into age groups (e.g. Magic could be split into 5s, 6s and 7s age groups). We have a maximum of 24 children per group and our staff to child ratios are as follows: Magic – 1:8 Active – 1:12

Read more parents info

Can't find an answer?

Thank you so much for having our daughter at your summer camp. She was very excited when she returned and enthusiastically showed and told us everything she did at camp. Many thanks to the whole team for looking after her, the varied and lovely programme and the nice and warm atmosphere at camp.

Parent, Dibber International Kindergarten, Hong Kong